Has Your Tallow Balm Melted?

During the warm summer months, our whipped tallow may soften, become deflated, or even turn into a liquid. The consistency can vary depending on the temperature on the day it was shipped, as well as the conditions it experienced in the Amazon Warehouse. Please know that this is entirely normal since our product is all-natural and free from preservatives. This does not affect its effectiveness. While some might think the product has been used, it's simply that the tallow melted and lost its air. Below, you'll find answers to common questions related to this issue.

Questions. Answers.

What should I do if my tallow has melted?

One solution for this is to put it in the refrigerator to allow it to firm back up and resolidify. If you want it to return to the original whipped consistency, you can also whip it back up with a hand mixer.

What if my tallow is beyond repair or I am not satisfied?

We understand that it can be frustrating to pay money for a product that does not live up to your expectations. We pride ourselves at having exceptional customer service. If you are unsatisfied with your product due to melting, please reach out at support@edenskin.com and send a picture, and we will make things right for you.